Nexus One and 3G Issues

Google's first own-branded entry into the mobile 'phone market - the Android-powered Nexus One, manufactured by HTC - might be making a splash with its high-resolution screen and super-fast processor, but not everyone is happy. It seems that a number of users have been experiencing some problems with 3G, which they have been posting on the Google Mobile Help Forum. Those who lose their 3G reception on their Google Nexus One phone will been pushed on to EDGE, which we know is much slower. The reason is still unknown as to why this is happening, but according to an article on nexus404.com, the problem lies with T-Mobile.

A key concern for many online customers is that they had to turn to HTC or T-Mobile for phone support because Google was only answering complaints via e-mail, with response times of one or two days.

A T-Mobile spokeswoman said that T-Mobile is providing support for phone service, including billing, while Google supports device sales and software and HTC supports the hardware, including device troubleshooting, warranties, repairs and returns.

Findings suggest that poor 3G coverage is the cause for many complaints about the Nexus One. T-Mobile has the smallest 3G footprint of the four US nationals.

T-Mobile is asking US customers to provide details of their Nexus One connection issues in the company forums, promising that "Google and T-Mobile are investigating this issue and hope to have more information for [customers] soon." Sadly, there is still no sign of a fix for those afflicted with a bad connection.

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